Management Development Training

Unit 1 – Leading and Developing Teams – 2 Days

• Get to know the group
• Identify strategies to develop their leadership skills, and their teams
• Improve your delegation skills
• Improved effectiveness in group problem solving skills
• Increased awareness of you management style and its impact

Unit 3 – Managing the Businesses Financial Performance 2 Days

• Effective planning and budgeting skills to control the business to achieve projected results
• Review their impact on key performance measures
• Identify areas to create and sustain change in

Unit 5 – Finding and Keeping the Right People

• Refine and improve staff selection skills
• Review staff motivation and ways to enhance it
• Review current induction process and ways to improve it

Unit 7 – Review Day – 1 Day

• Present results and recommendations of a group project
• Review outcomes as a result of the course
• Plans for the future

Unit 2 – Managing Productive Working Relationships

• Review of customer care and complaint handling policy
• Identify key internal customer links and improve their effectiveness
• Design chair and contribute to department and management meetings
• Design and deliver persuasive presentations
• Negotiate more effectively

Unit 4 – Staying Inside the Law

• Identify responsibilities for health and safety
• Recognise their responsibilities to staff and public, and ways to prevent potential legal problems
• Guidelines to ensure employees rights are upheld during discipline or dismissal

Unit 6 – Developing Staff – 2 Days

• An audit of staff skills and a training plan
• Skills to mentor and coach staff to provide support in their development
• Ways to successfully conduct appraisal interviews