Management Development Training

DESIGNED FOR committed managers who have had previous management training and run a substantial department, but who strive for further improvements in performance and are ready for a fresh challenge.

Management Development Course Overview

Features of the Programme

  • A programme of seven modules, each of 1 to 2 days followed by a one-day review session.
  • Between modules participants will complete a series of significant and valuable work-based projects including: –
  • A development plan for the growth of their own department
  • A survey of customer opinion of the services offered by the department
  • An audit of staff skills and a training plan

Benefits for the Course Members and their Business

  • Further develop leadership skills
  • Develop their team to achieve more and gain greater job satisfaction
  • Improve levels of customer service

Unit 1 – Leading and Developing Teams – 2 Days

  • Get to know the group
  • Identify strategies to develop their leadership skills, and their teams
  • Improve your delegation skills
  • Improved effectiveness in group problem solving skills
  • Increased awareness of you management style and its impact

Unit 3 – Managing the Businesses Financial Performance 2 Days

  • Effective planning and budgeting skills to control the business to achieve projected results
  • Review their impact on key performance measures
  • Identify areas to create and sustain change in

Unit 5 – Finding and Keeping the Right People

  • Refine and improve staff selection skills
  • Review staff motivation and ways to enhance it
  • Review current induction process and ways to improve it

Unit 7 – Review Day – 1 Day

  • Present results and recommendations of a group project
  • Review outcomes as a result of the course
  • Plans for the future

Unit 2 – Managing Productive Working Relationships

  • Review of customer care and complaint handling policy
  • Identify key internal customer links and improve their effectiveness
  • Design chair and contribute to department and management meetings
  • Design and deliver persuasive presentations
  • Negotiate more effectively

Unit 4 – Staying Inside the Law

  • Identify responsibilities for health and safety
  • Recognise their responsibilities to staff and public, and ways to prevent potential legal problems
  • Guidelines to ensure employees rights are upheld during discipline or dismissal

Unit 6 – Developing Staff – 2 Days

  • An audit of staff skills and a training plan
  • Skills to mentor and coach staff to provide support in their development
  • Ways to successfully conduct appraisal interviews

We are now booking places on our next course.If you would like to know more or discuss reserving a place on the next course, do call us and ask for Lindsay or Suzy or send us an email to We will be happy to ensure that this course is a good decision for you or your key people.

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What Our Customers Say

“Excellent trainer – easy to follow, varied the pace to suit the group and willing to expand on topics if required.”

“Very well organised, very enjoyable, looking forward to module two…”

“Really motivating.”

“A fantastic course filled with lots I can take back to my role and use with my team.”

“It was great to interact and get stuck in as a team.”

Get In Touch

Progress does not need to be a puzzle. Discover how we can help you put all the pieces together. Provide your details below and we’ll contact you to discuss your needs further.

Alternatively, just give us a call at the office, on 01926 338 060.

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